Question 1

What is Duiton?

Accepted Answer

Duiton is an industrial digital platform providing game top-ups, mobile credit, and digital products with a 24/7 automated system architecture.

Question 2

Is Duiton safe and trusted?

Accepted Answer

Absolutely. Duiton operates with industry-grade SSL encryption and is directly connected to official payment gateways.

Question 3

Is account registration mandatory?

Accepted Answer

No. You can transact as a Guest. However, a member account gives access to the History Dashboard and Wallet features.

Question 4

How is the purchase flow?

Accepted Answer

Select product > Enter User ID > Select amount > Select payment method > Complete transaction. The system processes automatically in seconds.

Question 5

How long is the delivery estimation?

Accepted Answer

Instant Delivery (1-5 seconds) for 99% of products. Maximum 10 minutes if there is a queue on the provider server.

Question 6

What payment methods are available?

Accepted Answer

We support QRIS, Virtual Accounts (BCA, Mandiri, BRI, BNI), E-Wallets (OVO, Dana, ShopeePay), and Retail Outlets (Alfamart/Indomaret).

Question 7

Product not received after payment?

Accepted Answer

Check status on 'Track Order' page. If status is 'Success' but not received, contact CS with Invoice ID.

Question 8

Wrong ID input during order?

Accepted Answer

The system processes according to input data. Successful orders cannot be cancelled or refunded due to user error.

Question 9

Transaction Failed but balance deducted?

Accepted Answer

Funds will be automatically refunded to your Duiton balance or source account (depending on payment method) within 1x24 working hours.

Question 10

How to reset password?

Accepted Answer

Use the 'Forgot Password' feature on the login page. A reset link will be sent to the registered email.

Question 11

How to upgrade account?

Accepted Answer

Verify your email and phone number to increase transaction limits and account security.

Knowledge Base

General